Returns and Exchanges Policy
Posted: March 19, 2021
Effective date: March 19, 2021
We Guarantee Satisfaction
If any purchase is not to your complete satisfaction, initiate your return to St. Luke’s Church within 15 days of purchase for a complete refund or exchange. Just remember to return it in the original packaged condition with proof of purchase. Some restrictions apply.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Tickets or donation for events are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
Online Returns
St. Luke’s Church Online Store aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives by phone at 1-876-926-6516 or Email us at stlukescrossrds@gmail.com.
To initiate a return or exchange, please complete the following steps:
- Contact us via email or telephone and outline the issue or challenge with product.
- Wait for response via email with return assessment and instruction on how to return or exchange the product.
- Follow instructions carefully to complete return or exchange.
- Refunds will be paid upon receipt of returned items.
A service representative will be available to assist you from:
Monday to Friday from 9:00am – 5:00pm EST with no Daylight-Saving Time To expedite your service:
please include your order number when calling (or when sending your e-mail).
please include your order number when calling (or when sending your e-mail).
